CANCELLATION POLICY

Before Payment:

• Orders can be cancelled freely before payment
• No penalties or restrictions
• Items return to market immediately

After Payment (Before Trade):

• Cancellation allowed at any time before the item has been delivered to your Steam account
• Full refund to original payment method
• Processing time: back to your original payment method
• No time limit applies - delivery, not elapsed time, closes the window

After Steam Trade Sent:

• Cannot cancel once trade offer is sent
• No refunds after accepting trade
• Exception: Item not as described
• Exception: Wrong item delivered

PoshSkins may cancel a paid order before the item is delivered when:

• The item can no longer be sourced from our supply partner
• A Steam trade restriction on your account prevents delivery
• We suspect fraud or unauthorised use of a payment method

In each case you receive a full refund of the amount paid for that item.

Orders are automatically cancelled when:

• Payment fails or is declined
• The item is not delivered within the delivery window of up to 8 days
• The Steam trade offer expires without being accepted
• The item is no longer available from our supply partner
• Steam API unavailable for extended period
• Fraud detection triggers
• Account suspension or ban

Automatic Cancellation Results:

• Full refund to buyer
• No fees charged
• Email notification sent

Critical Windows:

• Before payment: Free cancellation
• After payment, before delivery: Free cancellation, full refund
• After trade offer sent: No cancellations
• After trade accepted: No cancellations - refund policy applies

Processing Times:

• Refund processing: back to your original payment method

Refund Methods:

• Original payment method (default)
• PoshSkins Wallet (instant)

Processing Times:

• Wallet refunds: Instant
• Credit/Debit cards: back to your original payment method

Refund Fees:

• Standard refunds: No fee
• International refunds: May incur bank fees

The following cannot be cancelled:

• Completed Steam trades
• Delivered digital items

Dispute Process:

• Contact support within 48 hours
• Provide transaction ID and evidence
• Support investigation
• Resolution or escalation to management
• Final decision communicated

Valid Dispute Reasons:

• Item not as described
• Wrong item received
• Item not delivered
• Unauthorized transaction
• Technical platform error
• Double charging

Excessive Cancellations:

• 3+ buyer cancellations/month: Warning
• 5+ buyer cancellations/month: Temporary restriction

Consequences:

• Account warnings
• Temporary trade restrictions
• Permanent ban for abuse

Cancellations due to circumstances beyond control:

• Steam service outages
• Payment processor failures
• Natural disasters
• Government restrictions
• Cyber attacks

In such cases, full refunds are provided with no penalties to either party.

Exceptions may apply for:

• Account compromise/hacking
• Medical emergencies
• Legal requirements
• Platform errors

Contact support with documentation for special consideration.

We protect buyers through:

• Support assistance
• Refund on non-delivery, as set out in the Refund Policy