Frequently Asked Questions

Simply click the "Sign In" button and authenticate with your Steam account. We use Steam's secure OAuth system, so we never see your Steam password.

You sign in through Steam, so we never see your Steam password, and card payments are handled by our payment processor. Items reach you as a Steam trade offer that you accept.

We specialize in Counter-Strike 2 (CS2) weapon skins, knives, gloves, and all cosmetic items.

Browse our market, add items to your cart, and checkout using your wallet balance or direct payment. We purchase the item and send a Steam trade offer to your account - some items can take up to 8 days to deliver, so keep an eye on your Steam notifications.

Steam implements trade holds for security. If you have Steam Guard Mobile Authenticator enabled for 7+ days, there's no hold. Otherwise Steam applies a hold, which can last up to 8 days.

Orders can be cancelled at any time before the item has been delivered to your Steam account. After delivery, our refund policy applies.

We use a simple 10% markup model on all items, already included in the displayed price. Nothing is added at checkout, and the fee is itemized before you confirm.

We accept Visa, Mastercard, and various regional payment methods through our secure payment processor .

Go to your wallet page and click "Add Funds". Select your amount and payment method. Funds are typically available instantly.

Not yet - withdrawals are not available. Balance from a top-up you have not spent can be refunded within 14 days; see our Refund Policy.

A single top-up can be from $1 to $20,000 in US dollars, or from €1 to €20,000 in euros.

You can find your trade URL in Steam: Inventory > Trade Offers > Who can send me Trade Offers? Copy the URL shown there.

We take privacy seriously. Data is encrypted, and we share it only with the processors we need to run the service - never sold to anyone. See our Privacy Policy for the full list.

Contact our support team at support@poshskins.com with your account deletion request. If you have unspent top-up balance, mention it so we can refund it under our Refund Policy.

First, refresh your Steam inventory. If the issue persists, check your trade history in Steam. Contact support if the trade shows as completed but you haven't received the item.

A failed payment is not charged; if your bank shows a pending amount, it is usually released by the bank, and timing depends on your bank. Contact support with your transaction ID and we will check it.

Clear your browser cache and cookies, then try again. Make sure you're not using a VPN that might block Steam authentication.

Prices update in real-time based on market conditions. Try refreshing the page. You can also change your display currency in the header.